Ordering FAQs

How are the Products Packaged?

Gift Cups or Gift Bags

You can choose between clear plastic cups or cellophane bags donned with a Carla Hall Petite Cookies sticker and tied with natural raffia.  The cups and gift bags contain a single variety of our petite cookies, sweet or savory, each contain about 6 ounces of cookies. You can choose your favorite cookie.

Small Gift Box

The small gift boxes feature a sampling of our sweet or savory flavors – perfect for a first-time purchase or a small tasty gift. Unfortunately, you don’t get to choose here.  The Savory Collection includes 3-ounce cups with two savory varieties and our harissa spiced nuts.  The Sweet Collection includes three varieties of cookies in 3-ounce cups.

Large Gift Box

The large gift box includes a sampling of six of our Sweet Collection flavors. Each variety comes in a 3-ounce cup. The large Sweet Collection box is a perfect for a first-time purchase or as a gift.

Large Orders

If you would like to place an order for a large number of 6-ounce gift bags or cups, the 3-cup small or 6-cup large gift boxes, please contact us so that we can handle your order properly and arrange shipping.

Corporate Gifts

Show appreciation or thank a special client with a Small or Large Gift Box of our sweet and savory cookies. Gifts packaged with personalized note cards and sent directly to your clients.

What is the shelf life of the cookies?

We say, conservatively, that the petite cookies will stay fresh for six weeks when tightly closed. To extend the shelf life of your cookies, you can refrigerate or freeze them.

Attention: Nut Allergy Warning

Carla Hall Petite Cookies products are made in an environment where nuts are used and handled. For that reason, we cannot guarantee that any of our products are 100% nut free. Even if nuts are not on the list of ingredients, there still may be a trace of nuts or nut oils in the product.

 

Why do some cookies cost more than others?

Our premium cookies (Black Forest Crinkle and Chocolate Hazelnut Praline) cost more than others, because they contain more expensive ingredients, such as dried cherries, cherry liqueur and hazelnut pralines.   

Is my order taxed?

If your order is shipped to an address in the District of Columbia, Maryland, or Virginia, it will be subject to sales tax. You will be asked for the destination zip code at checkout, and the applicable tax will be added to your order.

Is my information (credit card/email/address) safe?

Yes! We take the security of your personal information very seriously. Your contact information (email, address and phone number) is not shared or sold to anyone.

We’ve also taken several steps to ensure that all transaction information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure, encrypted server. When you check out, you will notice the URL changes from “http” to “https” indicating you’ve moved to an encrypted, secure page. Depending on your browser, you may also see a closed padlock. Further, no credit card information is stored in our website or accessible through our website, nor is that information stored in our databases.

For more information, please see our Privacy Policy.

How are Orders Shipped?

Wholesale orders are shipped by UPS, all other orders are shipped by USPS.  

Our standard shipping option is 2-3 day Priority Mail. Please allow 1-2 days for us to bake and pack your order prior to shipping. If you require expedited shipping, please contact customerservice@carlahall.com. Currently, we do not ship internationally.

The quoted shipping price in the cart includes a $1.95 charge for packaging.

Return Policy

While we can’t accept edible products that have left our facility, we do appreciate every order.  In the event you have an issue with your order, please call our office at 240-242-9040 or email us at: cookies@carlahall.com.

Is there a Carla Hall Petite Cookies store?

Currently, we don’t have our own retail space, but we partnered with a number of stores and shops to carry our products. To find out where can purchase our products locally, and support these great merchants, please click here.

Questions?

If you have questions about ordering (for example, large orders), please email cookies@carlahall.com.